100% Satisfaction Guaranteed

We are so confident abouit the quality of our products that we offer an unconditional money back GUARANTEE (not applicable on used or clearance sale items).

If you have tries our product and not completely satisfied for any reason, return the products to us anytime in the original condition for exchange with a replacement or different product or get a 100% refund of the original product price.


If you receive a damaged product please contact us immediately at info@loftylab.com. Please note returns charges are the responsibility of the buyer. Please use a traceable and insured shipping method, as we will not be responsible for goods that does not reach our warehouse.All products returned must be in NEW & UNUSED condition. Any items purchased with a coupon code or on clearance are not able to be returned.For damaged, expired or other cases we will request pictures of the product and depending on a case by case basis we may not require the product to be returned.

We will process refund in 7 days under normal circumstances. In the event that you prefer to use the refund amount in your next order, store credit will be issued that may be used against future purchases.

In the event that you paid on COD or Bank Deposit, Jazzcash or Easypaisa your refund may be processed via Bank Transfer, Easypaisa or Jazzcash. We will require you to send your account details via email so that we have a permanent and clear record of your refund request. Typical processing time for such refunds is up to 7 working days.

Shipping fees are only refunded if the return was a result of our error.

If you ant to cancel your order before it is shipped please contact us at info@loftylab.pk. If your order has not been shipped or left our warehouse facility, we can process the cancellation right away. When the cancellation is confirmed, we will send you a confirmation email. We will not be able to cancel an order if it has already shipped out of our warehouse facility. In order to offer our customers fast delivery, most orders are released from our facility within 24 hours of the order placement.


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